Welcome to our FAQ section! We’ve compiled answers to the most common questions about our sweet offerings, shipping policies, and more. If you don’t find what you’re looking for, our candy-loving support team is always ready to help at [email protected].

🍬 Product Questions

What types of candy do you offer?
We offer a delightful variety of candies including Bite Size treats, Bubble Gum, Bulk Candy Favors, Bulk Wrapped Candy, Candy Bars, Candy Canes, and delicious Chocolate Candy. There’s something for every sweet tooth!
How do you ensure candy freshness during delivery?
We use specialized packaging to protect your treats from heat, humidity, and handling. Our candy experts carefully handpick and pack your items within 1-2 business days of your order to ensure maximum freshness.
Do you offer bulk discounts?
Yes! We encourage bulk orders for special events and offer special discounts on large quantities. Plus, orders over $50 qualify for free shipping—perfect for weddings, birthdays, and celebrations.

📦 Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch
How long does order processing take?
Our candy experts carefully handpick and pack your items within 1-2 business days after you place your order. You’ll receive a tracking number once your package is dispatched.
Where do you ship?
We proudly ship worldwide from our Northbrook, US location! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. We apologize for any inconvenience.
Can I track my order?
Absolutely! Once your package is on its way, we’ll provide you with a tracking number so you can follow your sweet shipment’s journey to your doorstep.

💳 Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes! We use secure payment processing to ensure your financial information is protected. Shop with confidence and convenience.

🔄 Returns & Refunds

What is your return policy?
We offer a hassle-free return policy within 15 days of delivery. If your candy doesn’t meet your expectations (though we’re confident it will!), contact our friendly customer service team at [email protected], and we’ll make it right.
What if my candy arrives damaged?
We’re so sorry if this happens! Please contact us immediately at [email protected] with your order number and photos of the damaged items. We’ll quickly resolve the issue to ensure your sweet experience.

🎉 Special Orders & Events

Can you accommodate large orders for special events?
Absolutely! We specialize in bulk orders for weddings, birthdays, holidays, and corporate events. Contact us at [email protected] for special bulk pricing and personalized service.
Do you offer gift wrapping or customization?
While we currently don’t offer gift wrapping, our candies come in beautiful packaging perfect for gifting. Check our Bulk Candy Favors section for party-ready options!

Still have questions? Our candy-loving support team is always here to help! Email us at [email protected] and we’ll sweeten your day with a prompt response.