Hello, sweet friends! At Sweet Candy Shop, we want every bite of your candy experience to be absolutely delightful. While we’re confident you’ll love our treats, we understand that sometimes things don’t go quite as planned. Our Returns & Exchanges policy is designed to make things right while keeping things sweet!

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your order. To be eligible for a return, items must be unopened, in their original packaging, and in the same condition as when we shipped them.

Please Note: Due to food safety and hygiene concerns, we cannot accept returns on the following products once their packaging has been opened:
  • Bulk Candy Favors (sold by weight)
  • Bulk Wrapped Candy (sold by weight)
  • Any candy where the sealed packaging has been compromised
We can only process returns and exchanges for items in their original, unopened condition.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our friendly support team at [email protected] within 15 days of receiving your order.
  2. Include your order number and details about why you’re requesting a return or exchange.
  3. We’ll email you a return authorization number and instructions on where to send your package.
  4. Securely pack the items you’re returning, including the original packing slip with your return authorization number clearly written on it.
  5. Ship the package to the address we provide (shipping costs for returns are the customer’s responsibility unless the return is due to our error).

Return & Exchange Request Template

To make the process even sweeter, feel free to use this template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sweet Candy Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The items I wish to return/exchange are: – [Product Name 1] – [Product Name 2] Reason for return/exchange: [Please provide details] I understand that due to food safety regulations, I can only return unopened items in their original packaging. Please send me the return authorization number and shipping instructions at your earliest convenience. Thank you for making this process sweet and simple! Sweetly yours, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Once we receive and inspect your returned items, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will appear on your statement within 5-10 business days, depending on your bank’s processing time.
  • PayPal: Refunds will be processed back to your PayPal account within 3-5 business days.

Please note that original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item for a different product, we’ll process the return of the original item and create a new order for the replacement item. Any price difference will be charged or refunded accordingly.

Questions?

If you have any questions about our returns and exchanges policy, don’t hesitate to reach out to our sweet support team at [email protected] or write to us at:

Sweet Candy Shop
4319 Virginia Street
Northbrook, US 60062

We’re here to make sure your Sweet Candy Shop experience is completely satisfying, from the first sweet click to the last delicious bite!