Hello, sweet friends! Welcome to Sweet Candy Shop. These Terms and Conditions outline the rules and regulations for using our website and purchasing our delicious treats. By accessing our website and making a purchase, you accept these terms in full. We’ve written them in a clear, straightforward manner because we value transparency and your understanding of our relationship.
1. Introduction
Sweet Candy Shop (“we,” “us,” or “our”) operates the website sweet-candyshop.com. We offer a variety of candy products including Bite Size, Bubble Gum, Bulk Candy Favors, Bulk Wrapped Candy, Candy Bars, Candy Canes, and Chocolate Candy to customers worldwide (excluding Asia and some remote areas).
2. User Responsibilities
When using our website, you agree to:
- Provide accurate and complete information when creating an account or placing an order
- Be at least 18 years old or have parental consent to make purchases
- Not use our website for any illegal or unauthorized purpose
- Not attempt to gain unauthorized access to any part of our website
- Not interfere with the proper working of our website
- Be responsible for maintaining the confidentiality of your account information
3. Products and Services Description
We offer a variety of candy products described on our website. While we strive to display our products as accurately as possible, please note that:
- Colors may vary slightly due to monitor settings
- Product descriptions are provided for informational purposes
- We reserve the right to limit quantities available for purchase
- All products are subject to availability
Due to the perishable nature of our products, we cannot accept returns on opened items for food safety reasons.
4. Orders and Payment Terms
When you place an order through our website:
- You are making an offer to purchase products at the listed prices
- We will confirm receipt of your order via email
- We reserve the right to refuse or cancel any order for any reason
- All orders are processed within 1-2 business days after payment confirmation
We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All prices are in US Dollars unless otherwise stated.
5. Shipping and Delivery
We ship worldwide excluding Asia and some remote areas. Our shipping options include:
- Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 days after shipment
- Free Shipping: Via EMS for orders over $50, delivery within 15-25 days after shipment
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by customs, weather, or other factors beyond our control.
6. Returns and Refunds
We want you to be completely satisfied with your Sweet Candy Shop experience. Our returns policy includes:
- Returns and exchanges accepted within 15 days of receiving your order
- Items must be unopened and in their original packaging
- Bulk Candy Favors and Bulk Wrapped Candy cannot be returned once packaging is opened
- To initiate a return, contact our support team at [email protected]
- Refunds are processed within 3-5 business days after we receive and inspect returned items
- Original shipping fees are non-refundable unless the return is due to our error
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Sweet Candy Shop and is protected by international copyright laws. You may not use, reproduce, or distribute any content from this website without our express written permission.
8. Limitation of Liability
Sweet Candy Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
- Your use or inability to use our website
- Any products purchased through our website
- Unauthorized access to or alteration of your transmissions or data
- Any matter relating to the website beyond our reasonable control
Our maximum liability to you for any claim related to your use of our website or products shall not exceed the amount you paid for the products in question.
9. Privacy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by the laws of the State of Illinois, United States. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of the United States.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: [email protected]
- Address: Sweet Candy Shop, 4319 Virginia Street, Northbrook, US 60062